The new edition of the Observatory of Urban Services Barometer (Observatorio de los Servicios Urbanos, OSUR) reflects a significant improvement in customer satisfaction in the city of Alicante with an 11% increase in satisfaction with respect to last year.
According to the II Urban Service Satisfaction Barometer (OSUR), 71% of the citizens of Alicante are happy with the municipal public water and transport services. The results were taken from surveys conducted from a population of 5,137 citizens from Alicante. According to OSUR, 59% of the citizens are satisfied with the municipal public services of Alicante, a 11% increase with respect to last year.
This survey, conducted by Ipsos, reveals that the city transport service operated by Vectalia, along with the water service, are the services that show the greatest increase in customer satisfaction by the people of Alicante. In the case of urban transport, an 8% increase was observed, placing it above average with regards to the rest of Spain. The people of Alicante especially value the state and conversation of the vehicles (86%), followed by comfort with 76% satisfaction, and access to neighborhoods (67%) provided by Vectalia.
The results from this second edition of the Barometer are the result of an annual survey that looks to reflect citizens’ opinion about municipal public services from the 30 most populated regions in the country: Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Alcalá de Henares, Alicante, Badalona, Bilbao, Cartagena, Córdoba, A Coruña, Elche, Gijón, Granada, L’Hospitalet de Llobregat, Jerez de la Frontera, Móstoles, Murcia, Oviedo, Palma de Mallorca, Las Palmas de Gran Canaria, Pamplona, Sabadell, Santa Cruz de Tenerife, Terrassa, Valladolid, Vigo and Vitoria.
Alicante’s population is number 21 in the ranking of cities that have improved their rating thanks to the water and transport services, with respect to 2017, when it placed second to last among the regions studied. The most highly valued services are, by far, the water and public transportation services, both with a satisfaction index of 71%, and both of which are above that of the national average.