Frequently Asked Questions

  • Información

  • ¿Cómo puedo darme de baja de la recepción del newsletter de Vectalia?

    You can at any time unsubscribe from this service: requesting the drop in writing through the e-mail address cliente@vectalia.es Sending a letter to the address of our offices: Corporate Vectalia Corporation., Marketing Dept. , Av. Denia 155. 03540. Alicante

  • Advertising in VECTALIA

    To contact the exclusive advertising department you can do it through the web www.publiasa.es

  • bill

    For any questions related to invoices issued from the services you have contracted with Vectalia we invite you to call the phone 902 10 69 92 where the control center will derive your call to the accounting department of the corresponding company of the Group.

  • How can I contact Vectalia?

    If you need to contact us we offer different channels: Social networks: Facebook, Twitter and Instagram Contact Phone: 902 10 69 92, 24 hours-365 days a year Postal address Customer service Av. Denia, 155. 03540. Alicante In the Web pages in the contact section you will be able to contact us by email.

  • How can I make a claim?

    Any complaint or claim that you wish to expose you can do through the section "Customer service" of our website, you must choose the business unit where you want to make your claim.

  • How can I submit my resume?

    You can send your CV and know our job offers in the section "Work with Us"

  • Information on technical aspects

    Vectalia will not be liable for possible damages that could derive from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operating operation of this electronic system, motivated by Causes beyond VECTALIA; Of delays or blockages in the use of this electronic system caused by deficiencies or overloads in its centre of data processing, telephone lines, the Internet system or other electronic systems; Nor of damages that may be caused by third parties through illegitimate intrusions outside the control of Vectalia. Also, Vectalia is exonerated from any responsibility for any damage or harm that the user may suffer as a result of errors, defects and omissions, in the information provided provided that it comes from outside sources. Notwithstanding the foregoing, in no case will be affected the existing contracts between Vectalia and its clients except in those cases of fortuitous case or force majeure.

  • Where can I register to receive the latest news?

    To receive the news just subscribe to our newsletter and you can stay up to date on the news of Grupo Vectalia. You can access from the link or in the corner of the right of the page where it says "subscribe"

  • Movilidad

  • Information about bus services

    To obtain this information you must consult the Web www.movilidad.vectalia.es where you will have all the information of our urban, intercity and regular lines.

  • Rent a Coach

    You can request a quote without obligation through the module located on the Web www.autocares.vectalia.es As soon as we receive your request we will contact you to confirm the type of service to contract and we will send you a quotation Customized If you wish. You can also contact the hiring department via email seccauto@subus.es phone number 34 965 185 500 In all cases we will attend you in a personalized way according to your needs.

  • Who can I contact to retrieve a forgotten object?

    To request forgotten items on the buses and stations, you must go to the lost-object office of the city. to know the contact details, please visit the Mobility website to find the contact details of the customer's office www.movilidad.vectalia.es Vectalia is not responsible for the loss of personal items on board Of our buses or stations.

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